Sales and Products Policy
Last updated: [date]
This policy sets out the terms on which I sell digital products, resources, and membership access through daniellemitchell.me and associated platforms (including Skool). By purchasing from me, you agree to these terms.
Who I am
Danielle Mitchell Devon, UK hello@daniellemitchell.me
What I sell
I sell digital products and services, including but not limited to:
Digital downloads and resources (guides, templates, playbooks)
Standalone masterclasses and courses
Membership access to Booked & Thriving, delivered via Skool
One-to-one or group coaching and mentorship
All products are digital and delivered electronically. I do not sell physical goods.
Pricing and payment
Prices are listed in [GBP/£] at the point of purchase and include any applicable taxes unless stated otherwise. Payment is processed securely through Stripe. I do not store your card details.
For membership products billed on a recurring basis, you'll be charged automatically at the start of each billing cycle until you cancel. You can cancel at any time; cancellation stops future billing but doesn't refund the current period already paid for.
Access and delivery
Digital products and course content are typically delivered instantly or within 24 hours of purchase, either by email, through a Member Area on the Website, or via Skool. Membership access continues for as long as your subscription remains active.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you normally have 14 days from the date of purchase to cancel an order and receive a refund, even for digital products.
However, because my products give you instant or near-instant access to digital content, this cancellation right is lost once you begin accessing the content, provided you've given your consent to that at the point of purchase. At checkout, you'll be asked to confirm that you understand:
You are requesting immediate access to digital content
By doing so, you lose your right to cancel once access begins
If you haven't accessed the content, you may still request a cancellation within 14 days of purchase.
Refunds
Because of the nature of digital products, once you've accessed a resource, course, or membership area, no refunds are given. This applies to lead magnets, playbooks, masterclasses, and membership subscriptions alike.
Exceptions may be made at my discretion in specific circumstances, such as a technical fault preventing access that cannot be resolved. If you experience an access issue, contact me at hello@daniellemitchell.me and I'll do my best to help.
Membership cancellation
You can cancel your Booked & Thriving membership at any time through your Skool account settings. Cancellation takes effect at the end of your current billing period; you'll retain access until then, but won't be charged again afterward. As above, payments already made for the current period are non-refundable.
Changes to products and pricing
I may update, improve, or discontinue products and features over time, and pricing may change for future purchases or renewal periods. Where reasonably possible, I'll give existing members notice of material changes that affect their access or pricing.
Intellectual property
All content, materials, templates, and resources I provide are for your personal or business use only. You may not resell, redistribute, or share purchased content with others outside your own business without my written permission.
Complaints
If you're unhappy with a purchase or experience an issue, please contact me directly at hello@daniellemitchell.me and I'll do my best to resolve it.
Governing law
These terms are governed by the laws of England and Wales.